Quality has always been central to AVCO's philosophy of providing a first-class service to our customers. Our objectives for quality are enshrined in a Quality Management System accredited to the internationally recognized ISO9001:2000 standard and TickIT guidelines.

We believe that the success of software development and services depends upon the management of quality throughout the life cycle of each project, so that a smooth transition between different stages can be achieved. Certified by an independent third party, our Quality Management System is your assurance that we are following industry best practices in software development and services provision. Benefits include:

• Increased visibility and control of the software development process.
• A documented specification agreed with the customer to ensure that bespoke product is consistent with expectations.
• Pre-defined milestones as checkpoints for progress.
• Rigorous testing of software for robustness, specified functionality and ease of use.
• Professional installation by a qualified engineer, where required.
• Comprehensive software documentation, with the option of systems training, so that users are quickly familiarised with new software.
• Easy access through our customer helpline to timely, competent post-sales support.

Our Quality Management System strengthens the relationship between AVCO and customer by bringing both parties together at key points of each project, thus minimising the likelihood of subsequent problems. AVCO also actively solicits customer feedback on our products and services as part of our search for continual improvement.